Arabic Trainer at EY

 

EY Job Description
Job Title (of the position to be filled): Arabic Language Specialist
Function: Arabic Trainer Skill Level: N/A Job Rank: Staff 4/Senior
Sub Function: CS Operations
Reports to (name and job title): Jeevan Sasidharan, Associate Director

Global Delivery Services (GDS) provides enabling services to EY member firms, Service Lines, business support functions and Area/Global entities. These services are provided via 3 service delivery entities: GDS, Client Service - Assurance, Advisory, Knowledge, Tax and TAS, and GDS, Enablement Services - IT, Finance & Accounting, Risk Management Services, Talent Services, Business & Creative Services, Procurement services and GDS, Automation Central. GDS is an important component of EY’s Vision 2020 strategy, and has an ever-increasing footprint across the world, including five centres in India (Bangalore, Gurgaon, Chennai, Trivandrum and Kochi), plus Argentina, China, Poland, and the Philippines. GDS headcount is approximately 24,000 (June 2017) and predicted to grow to over 35,000 by 2020.
Arabic Language Specialist will be part of GDS Client Service Operations and will be expected to provide Arabic Language training to GDS client serving resources catering to MENA region.

Job Summary:
(Briefly describe the main objectives and purpose of the job. Why does the job exist?)

Arabic Language Specialist will be required to train GDS resources in Arabic Language to equip them to handle conversations with our Middle East stakeholders and to read and understand Arabic documents.

Purpose of the Job:
(Identify and describe the primary duties and responsibilities. Assume that the reader does not know the role or purpose of the job)

• To provide language related services such as Language Teaching, English-Arabic translation Services, content writing, proofreading, editing, etc.
• Play the role of a team member in engagements requiring Arabic Language proficiency
• Prepare high quality presentations or reports in Arabic
• Consistency in exhibiting strong analysis, insight building capabilities as well as executive presence
• Self-learning and constant seeking to gain relevant knowledge and pursue excellence
• Able to manage stress of tight schedules and responsibly be committed to meet delivery timelines is essential

Analytical/Decision Making Responsibilities:
(Describe the types of challenges typically faced and the decisions required to be made that are necessary to perform the job. Focus on the nature of existing policies,

precedents and procedures and the degree to which the incumbent is free to make decisions requiring interpretation and judgment)

• Critical thinking and logical reasoning
• Proactive in dealing with issues and strong problem-solving skills; ability to work with ambiguity and build consensus across diverse, often global groups
• Ability to work both independently and within teams, including virtual teams, with a focus on our culture and values

Knowledge, Competency and Skills Requirements:
(Describe the knowledge and/or skills required to perform this job - these may be technical, managerial, or behavioral in nature and can be divided by mandatory optional / considered as an asset)

• Strong Arabic language skills oral and written

Supervision Responsibilities:
Role will report through CS Operations to MENA and Japan Account Leader

• Lead and manage a small team
• Motivate team members through effective monitoring, coaching, counselling and providing a positive working environment

Other Requirements:
(Is overtime regularly required? Are there times of year that vacation may not be taken? Is frequent travel involved? How much? Are there physical requirements outside of those expected in a normal office environment? Any other miscellaneous points about the job that should be made known?)

• Willingness to undertake short term or long term international travel as required.
• The role will be based in < Kochi, India>

Job Requirements:

Education:
(What is the minimum level of education required/suggested to perform this job?)

• Graduate. Arabic Language & English Language
• Post-Graduation: Arabic Language & English Language

Experience:
(What type of experience is necessary to perform this job?)

• Over 3 years’ experience in Arabic Language Teaching and Translation
• Experience working in finance and accounting field preferred
• Experience of working in a cross-border, virtual environment would be beneficial

Certification Requirements:
(Describe and explain any certifications and/or licenses needed or helpful to perform this job)

• Master’s degree in Arabic Language

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