Associate - German
DESCRIPTION
Job summary
Responsibilities:
· The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems and customers.
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· The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools, and other supporting tools.
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· He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
· He/she needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage. He/she will need to use software tools for quality audit, content editing, and data capture.
· The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage), and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals, and ability to ideate and drive process improvements for closure.
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· He/she should be a team player and come up with ideas to improve the editing/QA process.
· The associate will need to often contact publishers and vendor managers to report errors identified and provide a status updates as and when required.
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· The employee will be an individual contributor for this role.
· In addition the associate must be able to pay close attention to minute details, have good communication skills, and have a professional demeanor.
· He/She should be a team player and come up with improvement ideas to improve the process.
BASIC QUALIFICATIONS
· High level of skill in written German, including spelling, grammar, and punctuation.
· B2 level certification in German.
· Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes.
· Should be self-motivated and a good team player.
· Good at problem-solving, data analysis, and troubleshooting issues related to content quality.
· Good interpersonal skills to manage ongoing relationships with the software team and inter-operations teams.
· Ability to work seamlessly in MS Excel & MS Word.
PREFERRED QUALIFICATIONS
· Knowledge about various aspects of written German.
· Proofreading skill set will be an added advantage.
· Self-starter, good team player.
· Strong attention to detail in editing content and deep dive and identifying root causes of issues.
· Knowledge of or experience in the Publishing industry is a big plus.
· Ability to drive new mechanisms within internal teams.
Job Link: https://www.amazon.jobs/en/jobs/1878249/associate-german
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