*Technical support engineer- German*
Company name : Sutherland
*Permanent WFH*
What will a typical day for Tech Support Engineer look like?
Interacting with the customers over chat and voice process in German and understanding their problem
Solving queries related to desktop, laptop, printer, scanners, networking, and any other technical
Troubleshooting hardware/software/login related problems daily via remote sessions and calls in Spanish as and when customer needs
Maintaining strong operational metrics (low refund rate, productivity and CSAT scores)
Identify trends in customer questions and make recommendations to the Expert Ops team on recruiting, training, and communication gaps
What do we expect from you?
Good Language Proficiency in German Language (Read/Write/Speak)
Strong computer skills needed to research, diagnose, troubleshoot and identify
Flexibility to work in rotational shifts
Hands-on experience with Windows/Mac OS
Familiarity with remote desktop applications and help desk
Good understanding of computer systems, Printing/scanning devices and other tech
Excellent written and oral communication skills in English
Passion for Quality Customer Service and ability to handle difficult customers
Self-motivated and
You should apply if you have/are:
Self-motivated, driven, and resourceful in a changing
A mindset for learning, testing new ideas and using data to back up
Strong analytical, written, and verbal communication
Capable of working effectively in a highly collaborative and team-oriented
Ability to juggle multiple tasks, organize work effectively, conceptualize and prioritize objectives and exercise independent judgment confidently.
Interested candidate send me their CV. I will share with HR team.
indrajitshinde1@gmail.com
+918072849208
