Member Support Consultant - Spanish in LinkedIN

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 Job Description


We are looking for a Member Support Consultant experienced in the Spanish language to join our team in optimizing the member experience. You will be responsible for providing high-quality customer support on specialized technical products such as mobile applications, plugins, and tools. You will be expected to complete phone, chat & email inquiries from customers across the globe in a precise, timely manner. If you are solution-driven and customer-focused, this opportunity is for you!

Responsibilities:
  • Research respond to and resolve service requests and customer inquiries via email, chat, and email.
  • When appropriate, initiate calls to premium customers to answer questions and resolve issues.
  • Serve as the single point of resolution for the customer and assist with product information and site navigation.
  • Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their online businesses.
  • Provide feedback to management regarding necessary changes and updates (including upgrades, functionality, and customer care issues)
  • Attend ongoing training and develop knowledge relating to business networking, recruiting, and placement.
  • Accurately record customer trends using internal tools
  • Perform related duties as assigned
  • Flexibility and adaptability to work with different channels such as Email, Chat, and Forums with flexible shift timings

Qualifications

Basic Qualifications
  • 2+ years of experience in account management or customer support.
  • B2 certification in the Spanish language from a renowned organization.

Preferred Qualifications:
  • Graduate in any discipline.
  • Fluency in written and conversational native Spanish language.
  • Experience in delivering complex messages to difficult customers that address their company’s need for additional information or modified actions
  • Experience in using the Internet, social media and mobile platforms/applications with the ability to explain Internet functionality to customers
  • Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel) and CRM tools
  • Having working knowledge of PC-based Internet and software applications
  • Excellent communication skills with the ability to communicate effectively via telephone and email
  • Ability to make discretionary decisions based on research and multitask using different media
  • The ability to work cross-functionally, independently and as part of a team with a certain degree of creativity and latitude
  • Proficiency in SharePoint, CRM’s and Office tools 
  • A team player who can develop strong relationships within the team and partner with the team
  • Enjoys working within teams (both local and global) but can also work independently.
  • Curious and innovative, passionate about learning.
  • Positive attitude and develop growth mindset. 
  • Motivated and committed to improvement.  
  • Flexible and willing to help with other projects, as needed.

Additional Information

All your information will be kept confidential according to EEO guidelines.

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit http://careers.jobvite.com/linkedin/India-LinkedIn-Equal-Opportunity-for-Persons-With-Disabilities-Policy-2018.pdf

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles the personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.



India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit http://careers.jobvite.com/linkedin/India-LinkedIn-Equal-Opportunity-for-Persons-With-Disabilities-Policy-2018.pdf

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