Spanish SW/Application Tech Support Practitioner

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Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 624,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role: SW/Application Tech Support Practitioner
  • Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work Location : Gurugram
  • Must Have Skills :Spanish
  • Good To Have Skills :Enterprise Application Security Design and Testing
  • Job Requirements :

    • Key Responsibilities : Able to handle day to day emails, phone calls, chats and create tickets. Able to create tickets, assign tickets, follow ups and coordination for closures Perform ticket queue management

    • Technical Experience : Thorough knowledge of Ticket life-cycle,Ticketing tool,TAT,SLAs Thorough knowledge of ITIL,ITSM,CSAT,IT Request,IT Incidents,Severity and Priority issues

    • Professional Attributes : Must have experience in- Ticketing Tool ( Service Now, Remedy, CA service desk) Call Logs SLA Incident Management

    • Educational Qualification : Min B2 Above in Spanish language

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