Language Specialist- French/Spanish

French/Spanish

Credit Services

Job Description & Qualifications

What are we looking for:
Commerce graduates with French/Spanish reading proficiency

Roles & Responsibilities:

Handle Accounts servicing and Vehicle liquidation activities for Ford motor credit retail loan/ lease customers in North
America within stipulated timelines
Perform critical activities like extending contract term, due date change, payment processing, terminating lease contracts, and servicing the contracts for lease customers
Look for process improvement opportunities with new ideas and innovative mindset to augment the process standards which will add value to the end customers
Contribute to the productivity consistently (average transactions daily / monthly) while maintaining 100% quality
French / Spanish reading proficiency is required
Flexible to work in night shifts (6 pm - 3.30 am / 7 pm - 4.30 am / 8 pm - 5.30 am / 9 pm - 6.30 am)
Flexible to work on weekends (Saturday / Sunday) comp-off eligible for weekend support

Auto req ID

55918BR

Entity/Organization

FGBS- Ford Global Business Services

Area of professional exposure (technical skills)

Bachelor's degree from Commerce /
Business / Banking with experience in Global
Business Services / Banking back-offices

Education Qualifications

B.B.A., B.B.M., B.Com.

No. of years of experience

fresher

Lingo