Genpact is looking for Italian people from 0-4 years of experience.

Responsibilities

• Review the reported content within agreed turnaround times and standards of quality

• Recognize trends and patterns and escalate issues outside the company policy to the global team

• Respond to customer inquiries and problem escalations

• Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.

• Maintain a thorough understanding of client processes and policies

• Reproduce customer issues and escalate product bugs

• Provide excellent customer service to our customers

Qualifications we seek in you

Minimum Qualifications/ Skills

• Any Graduate (PG an added advantage)

• Good work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.

• Must be able to work on a flexible schedule (including weekend shift work)

Preferred Qualifications/ Skills

• Effective probing skills and analyzing / understanding skills

• Problem-solving skills with a customer-centric approach

• Prior experience in Customer Support / Content Review

Shekhawat, Rachana Kanwar <RachanaKanwar.Shekhawat@genpact.com>

Kindly share your profile on the above email ID.

Lingo