Customer Support Representative - Turkish language Expert Job in HoneyWell

on

 Customer Support Representative - Turkish language Expert


  • The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales, and business operations together.

    • They are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

    Principal Responsibilities

    - Pre-Order Entry

    -Order Entry

    - Backlog Management

    - Claims management

    - Transition support

    -Transformational Projects, Process maintenance, Training & Audit


    Requirements

    - Bachelor’s degree (or equivalent experience)

    ü  B- Business fluent in written and spoken English, other European languages represent a plus

    ü  3- 2+ years Customer Support experience

    ü  S- Strong knowledge/experience with CRM/ERP system business processes

    ü  H-High level of MS office skills (Excel, Word, Outlook, PowerPoint)

    ü  T- Turkish Language proficiency – Spoken and written 

Skills: 

ü  Process documentation skills

ü  Six sigma knowledge

ü  Specialist user level for SAP, SFDC

ü  Operational knowledge of SharePoint based tools,

ü  Customer tools/portals knowledge as required by portfolio

ü  Incoterms & special Trade and Compliance knowledge including applicability and exceptions for own portfolio

ü  Financial understanding of the OTC process including: VAT, billing, proforma requirements, credits 

ü  High level of customer orientation

ü  Excellent written and spoken communication skills (phone, mail, email)

ü  Ability to build relationships and networks in a virtual team environment

ü  Strong team player with the ability to take ownership and follow-through

ü  Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement

ü  Demonstrated solution-oriented, pro-active “can do” attitude, Willingness and ability to work under own initiative

ü  Self-motivated with assertive communication skills, positive and result-oriented attitude

ü  Well organized with good time management, result-oriented

Additional Information

  • JOB ID: HRD149825
  • Category: Customer Experience
  • Location: One-HON-UTC-2+4F ,UTC, 2F 4F, Sushant Lok Phase I,, Sector 43, Sushant Lok Phase I,,Gurgaon ,HARYANA,122022,India
  • Nonexempt


    Job Link: Turkish language Job Link
Location: Gurugram, Haryana, India

Comments

Post a Comment