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Client Engagement Verification Specialist - India Based

Kraken Digital Asset Exchange  

Responsibilities

  • Be part a team of CEV Specialists in delivering a 6-Star experience that results in Kraken Evangelists
  • Depending on the specific group you are working with, your daily duties will include processing client applications and responding to requests regarding trading, digital asset transfers and other general questions or troubleshooting activities
  • Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible
  • Meet or exceed KPIs in the service group for which you’re a part of in order to advance the client experience
  • Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings
  • Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams

Requirements

  • This is a fully remote role requiring English fluency
  • You must be willing to work evenings and weekends (rotationally)
  • Motivated by Kraken’s mission and creating a seamless support experience for our global client base
  • Security and privacy focused
  • Fantastic communication skills in order to operate globally across multiple departments and stakeholders
  • Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients
  • Experience working within a metrics-driven environment is an asset
  • Able to make quick decisions autonomously
  • Excellent computer literacy and ability to learn and navigate new software using multiple platforms

Nice to Haves

  • Fluent in one of the following languages: Spanish, French, Portuguese, Italian, German, Russian, Turkish, Chinese, Japanese, Korean
  • Experience with Kraken’s API
  • Experience with compliance, payments, fraud, account access, trust and safety, or other relevant operational domains
  • Crypto trading experience, preferably on multiple platforms
  • Prior relevant experience in financial services, crypto, technology, and/or customer support

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Job Link: https://www.linkedin.com/jobs/view/2818180803

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